FREQUENTLY ASKED QUESTIONS
FOR FURTHER DETAILS PLEASE VIEW THE PIN SEEKERZ USER GUIDE BELOW.
WHAT PHONES DOES PIN SEEKERZ SUPPORT?
Pin Seekerz is available for the iOS 8, iOS supported devices include: iPhone 6, 5S, 5. Android version now available
On an Android device I cannot start a round, I see the progress loader spinning forever
Go to your location mode settings in your phone (Settings > Location > Mode) and choose High accuracy.
We use your exact location to calculate your distance from the current hole.
WHAT IF MY COURSE DOESN'T APPEAR IN THE APP?
We are building our database of courses as soon as we can, however to ensure you do not miss out, we offer an option through our website for you to submit your local course information and we will implement this into the app as soon as possible and send you a notification as soon as this is complete.
HOW DO I NAVIGATE BETWEEN HOLES?
To move from one hole to the next press the arrow icons.
You can press the hole number icon to bring up all 18 hole numbers and select the hole you wish to move to.
HOW DO HANDICAPS WORK?
Pin Seekerz is not an official handicap. It is based on the average you score on Pin Seekerz and is not recognised as an official handicap.
Within your profile, you will be asked to enter your handicap (either this is known or you can estimate one for now.)
APin Seekerz handicap will evolve over time depending on the scores entered in PS.
Everyone will be under the same algorithm so this is fair and will also help with making sure handicaps and scores are as accurate as possible.
A players handicap will be based on a players average Nett score (gross score minus a players handicap) every 5 rounds they submit to PS and will adjust accordingly.
WHAT DOES GREEN IN REGULATION MEAN (GIR)?
Green in Regulation occurs when you land on the green at least 2 strokes under par. For a par 3, this allows 1 stroke to reach the green. For a par 4, this allows 2 strokes to reach the green. For a par 5, this allows 3 strokes to reach the green.
CAN I EDIT A SCORECARD FROM A PREVIOUS ROUND OR CHANGE THE DATE?
If you score has been verified, these scorecards are deemed final just like in real world competitions.
WHAT COURSES ARE MAPPED?
We have over 30,000 courses mapped worldwide. If your course is not in the app, you can request for it to be added within the app on the course select page.
HOW DOES SCORING WORK?
Scoring is calculated using the recognised Stableford system and also bonus point relevant to your performance.
You are not required to work any of these scores out, simply enter your gross scores and stats and Pin Seekerz will work the rest out.
For a full explanation and breakdown of scoring, please view the user guide above.
HOW ARE RANKINGS WORKED OUT IN THE LEADERBOARD?
Due to golf seasonality around the world, rankings are done on a rolling 52 week cycle based on Stableford and bonus points.
Point scores are cumulative over the 52 weeks to encourage players to play more golf.
Game Week rankings are Stabelford and bonus points for that week only, and the leaderboards are reset on Mondays at 12:30pm UTC.
HOW ARE COURSES CALCULATED EVENLY?
The difficulty of a course is determined by the handicap it is given when it is officially rated, known as a slope rating in the US.
Whilst Pin Seekerz cannot apply a unique leveller for all courses, Pin Seekerz have taken learnings from the various handicap systems and unfortunately, even they are unable to factor in the difficulty of courses when calculating players handicaps all over the world.
HOW MANY ROUNDS CAN I SUBMIT EACH WEEK?
You can submit as many verified rounds as you like in each week. However, only the 1 round with the best points total will be taken and uploaded to the leaderboards.
All other stats will be stored on your profile.
The reason for this is to ensure it is fair and people with less time can still compete on the same level as to prevent considerably larger points entries being made as a result of multiple rounds.
WHY ARE MY FRIENDS NOT SHOWING UP IN MY FRIENDS LIST?
If you both have downloaded the app and are friends on the social network you signed in with then if they are still not appearing then this will be down to your privacy settings. Below are quick guides on how to grant Pin Seekerz permission to access your friends list on both Facebook & Google.
1. Go to https://www.facebook.com/help/218345114850283
2. Follow the instructions and go to Pin Seekerz app and ensure 'Friends list' is ticked.
1. Go to https://plus.google.com/apps
2. Check that on the Pin Seekerz row that 'visible to' says 'my circles'
You may then need to log out and log back in to the app and all being well, friends show appear automatically in your friends list.
For support, please email email@example.com
HOW DO GAME WEEK RANKINGS WORK?
Game Weeks are your chance to be world number 1 every week.
Game Weeks are for points standings only and can only be filtered down geographical.
Each Game week is reset on Monday at 12:30pm UTC
WHAT IS PSP?
Pin Seekerz percentile score (PSP) we will use the global rankings to inform each golfer of their PSP.
For example a PSP of 21 indicates a golfer is performing in the top 21% of golfers worldwide against their handicap.
WILL PIN SEEKERZ WORK ABROAD?
We recommend talking with your service provider prior to travelling internationally to determine the network charges that you may incur through using Internet on your phone.
We suggest syncing with the region you are travelling to prior to leaving your home country. This will provide you with the scorecard and GPS information for the courses mapped in the country you are travelling to.
The good news is Pin Seekerz does not need to have gps enabled during your round and can be turned on only when needed, mostly to verify and submit scores.